 |
|
|
|
|
|
|
Strategy |
| Market Entry | ||
| Operations Support | Sourcing | Sales Support |
|
||
 |
|
|
Home
About Us
Services
Knowledge
Employers
Job Seekers
|
|
news
events
case studies
resources
locations
contact us
site map
|
|
|
|
SALES SUPPORT SERVICES Target, Navigate, Sell, Service, Deliver Strategy Dynamix provides a range of services to accelerate business growth and to improve profitability. We tailor our services to address each client's specific business issues, culture, and desired business results. |
|
 |
|
Sales Support Services Related Services Case Study SALES SUPPORT SERVICES Whether you are selling/servicing customers located in the U.S., Japan or Europe, Strategy Dynamix is an essential partner to achieve your business results. Our value is our expertise for accessing decision makers, establishing trust and building long term relationships with clients in a timely and successful way - especially with Japanese companies. We understand global operating environments and are experts at navigating companies and business networks successfully. We assist in establishing and fostering business relationships in a manner that positions the parties for long term, mutually benefits. Just as important, we are able to extract the core value of your products and services, design key sales messages, guide integration of messaging about your value proposition in all mediums, and coach your sales team - especially for relationship building with international customers. We also help reshape other parts of your organization to more effectively support initial sales as well as customer care during the entire customer relationship lifecycle. RELATED SERVICES Business Development Support Design of Competitive Features & Benefits Brand Development Sales Collateral Development (various mediums) Sales Force Training Customer Service Training Sales Channel Identification & Negotiation CASE STUDY: SALES SUPPORT SERVICES SALES SUPPORT FOR WEB SERVICES SALES TO JAPAN Business Issue A newly emerging global web services company sought to establish its market position with Japanese companies in the U.S. and in Japan in order to establish its viablity and raise equity capital. The business challenge was to define the client's service offerings in a meaningful way for Japanese customers, to develop sales collateral in Japanese and to deliver a pilot project that demonstrated the value of the technology in a way that improved business operations and strengthened business partnerships. Most important was the need to successfully manage the client's relationships with its customer during service delivery and to obtain meaningful feedback regarding the client's satisfaction. How We Helped We reviewed the client’s core services and value proposition and streamlined its message into several communication mediums during the sales phase. Then, we conducted sales and customer service training sessions to prepare our client’s team for gaining their customer's confidence in their capabilities and for showing their long term commitment to Japanese customers. We guided the client’s Relationship Manager to build trusting relationships - especially with specific customer decision makers (whom we helped identify). We conducted follow up assessment discussions to understand the customer’s level of satisfaction with our client’s services. Benefits Delivered Our client benefited by our role as a knowledgeable business partner throughout the sales and delivery phases. They appreciated our ability to rapidly identify key value points for their customer, our ability to correctly identify key decision makers, to effectively navigate the customer’s organization and our ability to know when and how to probe and whether to push or withdraw during certain times in the decision cycle. Finally, our client benefited by having bilingual professionals who can communicate and navigate in a Japanese business environment. Contact Us See our other service areas: Strategy, Market Entry, Operations Support and Sourcing. |
||